How to Enable Tipping

📋 Overview

• Users with Client or Manager access can turn tipping on and change tip options.

• Changes are not saved until you click Save Changes and confirm.

• Once tipping is on, tips show up in your Cloud reports. See How to View Tips in Cloud Reporting.

💡 How Tips Are Calculated

• Tips are added to the total after taxes.

• Percentage tips are based on the subtotal after discounts.

• A full refund also refunds the tip. During a partial refund, the tip can be refunded separately, like an item.

• Once a customer selects a tip, the kiosk shows it on its own Tip line in the cart, adds it to the Total, and changes the tip button to Update Tip so they can change it.

Kiosk view: Cart After a Tip Is Added

The tip shows on its own line and is included in the Total.

🛠️ How to Enable Tipping

Step 1. Open Settings

1. Log in to cloud.mashgin.com and select your location.

2. Click Settings in the left menu.

Step 2. Open Checkout Extensions

1. Click Kiosk in the Settings menu.

2. Click Checkout Extensions to expand it.

Step 3. Turn on Tips

1. Switch Tips on. This adds a tip button (Tip the Staff) to the kiosk cart screen.

2. Optional: Switch Tips on payment screen on to ask every customer to choose a tip (or No Tip) before they pay.

Kiosk view: Tip the Staff Button

Customers tap Tip the Staff to open the tip options.

Step 4. Choose Tip Buttons and Message

1. Show "No Tip" button: lets customers skip the tip. We recommend leaving this on.

2. Show custom tip button: lets customers type in their own tip amount.

3. Tips custom message: optional text shown at the top of the tip screen on the kiosk (up to 140 characters), for example "Tips go to the whole team!"

Kiosk view: Message, Custom and No Tip Buttons

The custom message, the Custom button and the No tip, thanks button on the tip screen.

Step 5. Set Tip Percentages

1. Under Tips levels, enter a percentage in each box (for example 5, 10, 15).

2. Click Add tip level to add another button. You can have up to 4 tip levels.

3. Optional: Select Highlighted next to one level to make it the pre-selected tip.

4. Click the trash icon to remove a level.

Kiosk view: Tip Percentages

Each tip level shows the percentage and the dollar amount for that order. The Highlighted level appears pre-selected (15% here).

Step 6. Add Fixed Tip Amounts (Optional)

1. Under Custom tips options, click Add amount.

2. Enter a dollar amount (for example $5).

3. Repeat for more amounts, or click × to remove one.

Step 7. Save Your Changes

1. Click Save Changes at the bottom of the page.

2. Review the list in the Confirm changes window, then click Save.

3. A Location settings saved message confirms the change.

🛠️ Troubleshooting

Tip Button Not Showing on the Kiosk

1. Confirm Tips is switched on and that you clicked Save Changes and Save.

2. Run Sync DB from Manage Mode on the kiosk.

3. If it still doesn't show, contact support.

🔗 Related Articles

• How to View Tips in Cloud Reporting

• Cloud Dashboard Overview

• What is Cloud?